Shipping Policy

1. Where we ship from

All orders are dispatched from our workshop in Guangxi, China. We ship worldwide, with the exception of destinations where import of textile goods is restricted.

2. Processing time

• In-stock items: dispatched within 3–5 business days after payment clears.
• Made-to-order and private label: 15–25 business days of production before dispatch. Your order confirmation will state the agreed lead time.
• Orders placed on Chinese public holidays are processed on the next business day.

3. Shipping methods and delivery time

• Express (DHL / FedEx): 5–9 business days to the United States, Canada, EU and UK; 4–7 business days to Australia, Japan and Singapore.
• Standard international post: 10–20 business days. Available for orders under USD 200.
• Wholesale / bulk: quoted per shipment by air or sea freight through your forwarder or ours.

Delivery times are estimates provided by the carrier and are not guaranteed. Customs inspection can add several days.

4. Shipping cost

• Free express shipping on retail orders over USD 200.
• Below that threshold, rates are calculated at checkout by destination weight and carrier.
• Bulk orders are quoted individually and confirmed in writing before production.

5. Customs, duties and taxes

Prices on this site do not include import duties, VAT, GST or customs clearance fees. These charges are the responsibility of the recipient and are collected by the carrier or local customs authority. We declare goods accurately and cannot mark parcels as gifts or under-declare value.

If a parcel is refused due to unpaid duties, the original shipping cost is not refundable and any return freight is deducted from the refund.

6. Tracking

A tracking number is emailed as soon as the parcel is handed to the carrier. Tracking may take 24–48 hours to become active. If tracking shows no movement for more than 10 business days, contact us and we will open a carrier investigation.

7. Lost, damaged or undelivered parcels

• Report damage within 7 days of delivery with photographs of the parcel and the item.
• Parcels marked delivered but not received: check with neighbours and the local depot first, then contact us — we will file a claim with the carrier.
• If a parcel is confirmed lost in transit, we replace it or refund in full.

8. Address accuracy

Please check the shipping address at checkout. We cannot redirect a parcel once dispatched. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment at the actual cost.

9. Contact

[REGISTERED COMPANY NAME]
[STREET ADDRESS], [CITY], Guangxi [POSTCODE], China
chenxiguoji888@gmail.com